Front Desk / Staff manual¶
Staff keep the front desk and operations running: the booking diary, visiting-aircraft handling, taking payments and looking after documents. Your access is operational — you help everything run smoothly without needing the full administrator toolkit.
Your menu may vary
Staff access is heavily capability-based, so an owner can tailor exactly what your front desk can do. The items below are the common defaults; yours may differ.
Your menu¶
| Menu | Pages | What it's for |
|---|---|---|
| Home | Staff dashboard | The day's snapshot: bookings and things to action |
| Schedule | Bookings Calendar · Schedule · Pending Requests | Run the diary and approve requests |
| Handling | PPR console (add-on) | Visiting-aircraft requests and parking |
| Finance | Billing & Accounts · Vouchers & Packages | Take payments, raise invoices, sell vouchers |
| Office | Leave, policies, compliance, directory | Your own HR self-service |
| My Settings | Your profile | Your account |
Key tasks¶
Confirm a booking request¶
- Open Schedule → Pending Requests (the badge shows how many are waiting).
- Check the aircraft, instructor and time.
- Confirm to place it on the calendar, or Decline with a reason.
The system blocks clashes automatically, so you can't confirm a slot that overlaps an existing aircraft or instructor booking.
Build or adjust the day's schedule¶
Use Schedule → Schedule to lay out and adjust the day — assign aircraft and instructors and resolve clashes. Bookings Calendar is the shared read/colour view everyone works from.
Check a visiting aircraft in and out (Handling)¶
Add-on
Handling / PPR only appears if your school has enabled the add-on.
- Open Handling.
- Review incoming PPR requests (permission to land) from visiting pilots and approve or decline them.
- On arrival, check the aircraft in and assign a parking spot.
- On departure, check it out — parking fees are calculated from the rate card.
Visiting pilots can submit their own request through your school's public parking-request link, which lands in this queue.
Take a payment or raise an invoice¶
- Go to Finance → Billing & Accounts.
- Find the member (or choose ad-hoc for a walk-in).
- Add line items and issue the invoice, then record how it was paid.
Sell or redeem a gift voucher¶
Go to Finance → Vouchers & Packages to sell a voucher (e.g. a trial-flight experience) or redeem one against a booking. Vouchers can be printed on a branded template for the customer.
Your own leave and policies¶
The Office menu is your self-service HR: request leave, read policies, keep your compliance items current and use the staff directory. Approvals go to whoever holds HR administration.
Tips¶
- Clear the Pending queue regularly — members are waiting on confirmation to fly.
- Check visiting aircraft out before they leave so parking is billed correctly.
- Use the member's statement to answer "what do I owe?" — it's the definitive record.
Related: Administrator · Capabilities · FAQ